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Refunds & Returns

The View from The Shard wants you to be completely satisfied with your purchase. If for any reason you are unhappy with your order please email

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charges but does not include the cost of returning the items.

Returning unwanted items:

Please return any unwanted items, unused and in pristine condition so that they can be re-sold by registered post within 28 days of receiving your order. We will issue a refund or replacement at your request within seven days of receipt of the returned goods but it may take a further seven days for the transaction to be processed and appear in your account. This does not affect your statutory rights.

Send the goods along with a copy of the original receipt to:

The View from The Shard

32 London Bridge Street

Exempt Items:

Unfortunately we cannot offer a refund on the following items unless they are faulty:
Pierced earrings, food and drink, for health and safety reasons.
CD's or DVD's that have been opened or unwrapped.

Faulty or damaged goods:

If an item or product arrives faulty, please contact The View from The Shard shop immediately and we will help you to resolve any problems.